Service

SERVICE DISRUPTION:

If a customer experiences service disruption they should call City Hall at 620-382-3703 during working hours or 620-382-6670 after hours and holidays.

DISCONNECTION AND RECONNECTION FOR DELINQUENT BILLS:

(A). All accounts and charges for water, electricity, sewer and refuse shall be due and payable at City Hall on or before the 15th of the month following such service. If the amount is not paid when due, a penalty of 10% shall be added thereto.

(B). If a utility bill has not been paid on or before the due date as provided in the ordinance, a delinquency and termination notice shall be issued by the Utility, Billing Department within 5 days after the delinquency occurs and mailed to the customer at his or her last known address.

(C). The notice shall state:

     (1). The amount due, plus delinquency charge.

     (2). Notice that service will be terminated if the billing amount is not paid within 7 days from the date of the notice unless the date on the notice to pay the charges due shall be on a Saturday, Sunday or legal holiday in which event such notice give the consumer until the close of the next business day in which to pay the charges.

     (3). Notice that the customer has the right to a hearing before the Utility Hearing Board.

     (4). Notice that the request for a hearing must be in writing and filed with the City Clerk no later than the 3 days prior to the date for termination of service.  

     (5). Upon receipt of a request for hearing the Hearing Officer shall advise the customer of the date, time and place of the hearing which shall be held within 3 working days following receipt of the request.